Frequently Asked Questions
Do you provide a warranty?
We include a one year warranty on all our watches that covers you against manufacturing defects & failures after the original purchase date.
Can I extend my warranty?
Yes! We offer two, three or five year warranty options for extra peace of mind. If your watch suffers a mechanical fault, we will repair or replace your watch for free. We will not refund however unless your model is no longer available & an alternative is not acceptable. The warranty will not cover any abuse you might put your watch through on your own. It does not cover accidental damage, water damage, normal wear & tear, batteries, glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims. Warranty must be purchased with your watch or within 30 days of purchase to be eligible.
What payment methods do you accept?
When will my order be shipped?
Orders are picked & dispatched within 3 business days of payment of your order.
Why does my order show as unfulfilled?
Unfulfilled simply means that we successfully received your order & are processing it. Once your order is shipped, you'll receive the tracking information via email & your order status will change to fulfilled.
How long will delivery take?
We offer FREE WORLDWIDE DELIVERY which generally takes up to 14 business days from shipping date, depending on your location. Sometimes there are delays that are simply unavoidable. In these instances we take steps to ensure dispatch delays will be kept to a minimum & customers are updated. We will always provide updates where delays are encountered.
Why haven't I received the delivery tracking number if my parcel has been dispatched?
When you get an email saying that your order has been dispatched, it means it has left the warehouse & is on its way to you. However, you won't get the tracking number until the parcel gets scanned by the delivery company.
Why did I receive only part of my order (split delivery)?
Multiple packages are delivered separately because sometimes some of our watches will come direct to you from our suppliers if stock is running low at our head office warehouse.
Can I cancel my order?
If you change your mind regarding your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched then please refer to our refunds policy.
What is your refund policy?
Do you have a store I can visit?
Currently we operate as an online only store. By doing this we can keep our overheads down & therefore offer our customers the best prices possible.
How do you sell watches at such low prices?