Frequently Asked Questions

Do you provide a warranty?

We include a one year warranty on all our watches that covers you against manufacturing defects & failures after the original purchase date.

Can I extend my warranty?

Yes! We offer two, three or five year warranty options for extra peace of mind. If your watch suffers a mechanical fault, we will repair or replace your watch for free. We will not refund however unless your model is no longer available & an alternative is not acceptable. The warranty will not cover any abuse you might put your watch through on your own. It does not cover accidental damage, water damage, normal wear & tear, batteries, glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims. Warranty must be purchased with your watch or within 30 days of purchase to be eligible. 

What payment methods do you accept?

We accept all major credit cards/debit cards. You can also pay using PayPal or Shop pay. We have also teamed up with Klarna to offer the option to pay for your order over 3 monthly payments. Unfortunately, we cannot accept cash on delivery.
 

When will my order be shipped?

Orders are picked & dispatched within 3 business days of payment of your order.

Why does my order show as unfulfilled?

Unfulfilled simply means that we successfully received your order & are processing it. Once your order is shipped, you'll receive the tracking information via email & your order status will change to fulfilled.

How long will delivery take?

We offer FREE WORLDWIDE DELIVERY which generally takes up to 14 business days from shipping date, depending on your location. Sometimes there are delays that are simply unavoidable. In these instances we take steps to ensure dispatch delays will be kept to a minimum & customers are updated. We will always provide updates where delays are encountered.

Why haven't I received the delivery tracking number if my parcel has been dispatched?

When you get an email saying that your order has been dispatched, it means it has left the warehouse & is on its way to you. However, you won't get the tracking number until the parcel gets scanned by the delivery company.

Why did I receive only part of my order (split delivery)?

Multiple packages are delivered separately because sometimes some of our watches will come direct to you from our suppliers if stock is running low at our head office warehouse. 

Can I cancel my order?

If you change your mind regarding your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched then please refer to our refunds policy.

What is your refund policy?

Our policy lasts 30 days. If 30 days have gone by since your order is delivered, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be in the same condition that you received it. Unused, unworn, with tags & in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you must contact us at info@lanava.co.uk. If your return is accepted, we will email instructions on how & where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be liable for the return postage cost.  
 

Do you have a store I can visit?

Currently we operate as an online only store. By doing this we can keep our overheads down & therefore offer our customers the best prices possible.

 How do you sell watches at such low prices?

Simple; We've put in endless hours of work over the past few years, teaming up with a small number of suppliers. By working closely with them, we hand pick what we stock, focusing on quality. By building close relationships we've managed to negotiate favourable prices in exchange for us placing regular large orders. In short, we pass these great prices on to you, our customer...