Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. Unused, unworn, with tags & in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you must contact us at info@lanava.co.uk. If your return is accepted, we will email instructions on how & where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be liable for the return postage cost.
Refunds
Once your return is received & we have inspected it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed & a credit will automatically be applied to your credit card or original method of payment within 5 business days.
Cancellations
If you change your mind regarding your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched then please refer to our refunds policy.
Sale items
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.